» Questions + Answers - Vancouver Design Development Hosting Marketing

Of course not. In fact, we've worked with many clients who maintain their own IT infrastructure, building web applications directly on their servers. Should we host your website, you may move your website to another web hosting service at any time so long as your hosting account is paid up. Should we have had the pleasure of designing and/or developing your website, we also provide you with a complete copy of the website for your own retention and back-up requirements.

No web hosting service can guarantee 100% up-time. Nevertheless, we can boast about our web hosting service having had 100% up-time for several years now. However, should our hosting servers experience any difficulties, we do have all necessary backups ready to deal with any issue quickly and efficiently. As such, we offer our 99.99% up-time guarantee, which is pretty much standard in the website hosting industry.

You needn't be afraid of the lack of the web space. Even our least expensive hosting package comes with sufficient disk space to host a large website. Click on our 'host' menu option at the top for more details on your various website hosting options.

The Secure Socket Layer protocol was created by Netscape to ensure secure transactions between web servers and browsers. The protocol uses a third party, a Certificate Authority (CA), to identify one or both ends of transactions. The encryption uses a private key/public key pair to ensure the data can be encrypted by one key but can only be decrypted by the other key pair. The keys are similar in nature and can be used alternatively: what one key encrypts, the other key pair can decrypt. SSL certificates are suggested (and in some instances, mandated by law) for web applications involving the transfer of ANY sensitive data, such as financial or personal information forms, sign in or log in forms, website content forms, etc. They help encrypt data transferred to and from your site and protect against session hijacking attacks.

Yes! Our web hosting plans enable our clients to connect to and manage their websites using FTP. Upload files easily and quickly using any FTP client. Further instructions on using FTP are sent to you on subscribing to our website hosting services. Should you not be familiar with uploading files via FTP, we'll be happy to help.

Yes! Some web hosting companies do not support this feature but with all of our website hosting plans you can access your website using either "www.yourdomain.com" or "yourdomain.com".

Your website hosting account will be setup immediately. You will receive an email confirmation with your sign in and FTP information once your account is setup. You may not be able to upload files to your account for up to 24-48 hours due to propagation of your domain.

Yes, you can upgrade your hosting account at any time.

Hosting accounts are available through quarterly and/or yearly packages depending on the package chosen. You will automatically receive an invoice 30 days prior to your hosting account's expiry - another reminder notification will be sent to you two weeks prior to your expiry date. Simply submit payment by following the instructions found on the invoice and following reminder notice to ensure uninterrupted service. The same applies to domain renewals. Should you have any questions about your renewal, please contact us.

Yes, you certainly can have email with your domain name in it. It's far more professional to do so than rely on Hotmail or Gmail as your provider. In fact, you'll likely want to set-up several email addressed such as sales@yourdomain.com or info@yourdomain.com or john.doe@yourdomain.com.

We can have your email set-up and ready for your use within minutes.

Absolutely. All of our email solutions come complete with several anti-spam tools including spam filtering, black-list and white-list services.

Our filters help reduce spam and protect your computer from email viruses by catching, filtering, and disposing of spam messages and email viruses before they reach your inbox!

IMAP, short for Internet Message Access Protocol, allows you to review message headers, create or delete folders and messages, and search contents remotely without actually downloading your email.

You can check your email using our web based mail or using your own email client software, such as Outlook Express, Outlook, Eudora, or, our most recent favourite, Thunderbird.